Larawans Refund Policy

At Larawans, your satisfaction is our top priority. We understand that purchasing jewelry online can be challenging, and we are committed to ensuring a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, we offer the following refund policy:

1. Eligibility for Refunds

• Refunds are applicable only to items that are unused, unworn, and in their original packaging with all tags attached.
• Custom or personalized items are not eligible for refunds unless they arrive damaged or defective.
• Items purchased on sale or with promotional discounts are final sale and are not eligible for refunds.

2. Refund Process

• To initiate a refund, please contact our customer service team at [your email] within 14 days of receiving your order. Please provide your order number and a brief explanation of the reason for the refund request.
• Once your request is approved, you will receive instructions on how to return the item. The item must be returned within 14 days from the date of approval.
• Upon receiving the returned item and verifying its condition, we will process your refund. The refund will be issued to your original payment method within 7-10 business days. Please note that shipping costs are non-refundable.

3. Damaged or Defective Items

• If you receive an item that is damaged or defective, please contact us immediately at [your email]. We will arrange for a replacement or issue a full refund, including any shipping costs, after confirming the defect.
• Please provide photographic evidence of the damaged or defective item to expedite the process.

4. International Orders

• Customers outside of [your country] are responsible for return shipping costs and any applicable customs duties or taxes.
• Please note that international shipping times may vary, and refunds will be processed only after the returned item is received and inspected.

5. Non-Returnable Items

• The following items cannot be returned or refunded:
  • Gift cards
  • Personalized or custom-made jewelry
  • Earrings due to hygiene reasons

6. Exchanges

• If you wish to exchange an item for a different size or style, please follow the refund process outlined above and place a new order for the desired item.

7. Contact Us

• For any questions or concerns regarding our refund policy, please contact our customer support team at info@Larawans.com. We are here to assist you and ensure you have a delightful shopping experience with Larawans.

Thank you for shopping with Larawans. We appreciate your trust in our jewelry and strive to provide the best service possible.