SHIPPING/ORDER QUESTIONS | PRODUCTS DETAILS, MATERIALS & INGREDIENTS | REFUNDS/RETURN FAQS
Shipping, Delivery & Orders FAQ'S
1. How long will my order take to arrive?
We typically ship within 2-3 business days. Delivery times vary by location but generally range from 5 to 10 working days.
2. Do you offer international shipping?
Yes! We ship worldwide. Shipping costs and delivery times will be calculated at checkout.
3. How can I track my order?
Once your order has shipped, you will receive a tracking link via email or SMS to monitor the delivery progress.
4. Can I modify or cancel my order after placing it?
We process orders quickly, but if you need to make changes or cancel, please contact us within 12 hours of placing your order.
Products Detail, Materials & Ingredients FAQs
1. What materials are used in the juttis?
Our Punjabi Juttis are handcrafted using premium quality genuine leather, with hand embroidery, beads, and embellishments for an elegant look.
2. Are the juttis handmade?
Yes, every pair is carefully handcrafted by skilled artisans to ensure quality, uniqueness, and attention to detail.
3. How should I choose the right size?
Please refer to our size chart. We recommend choosing your usual shoe size; if in doubt, size up — leather naturally adjusts to your feet over time.
4. Are these juttis suitable for daily wear?
Absolutely! They are soft, flexible, and comfortable for both casual and festive occasions.
Refund & Returns FAQs
1. What is your return policy?
We offer easy returns within 7 days of delivery if the product is unused, undamaged, and in its original packaging.
2. How do I request a return or exchange?
Simply email us at [Your Email Address] or contact us via our website with your order number and reason for return. We’ll guide you through the process.
3. When will I receive my refund?
Once we receive and inspect the returned product, your refund will be processed within 5-7 business days to the original payment method.
4. Can I exchange for a different size?
Yes! We are happy to exchange your jutti for a different size, subject to availability. Just reach out to us within 7 days of receiving your order.
Didn’t Find The Answer You Were Looking For?
We’re here for you! If you still have questions about your order, shipping, sizing, or anything else — just reach out to us. Our team will get back to you as quickly as possible to assist you.